Letter from Post Office
Your Postal Service is working hard to provide the best possible mail services in Franklin Lakes. Recent customer service and delivery anomalies do not reflect the level of service we wish to provide. We apologize if we have not met your service expectations.
As always, to help us serve you better, Franklin Lakes residents are encouraged to share their thoughts by contacting us at:
- The Postal Service’s Northern New Jersey District Consumer & Industry Contact Office at 732-819-3260;
- The Postal Service’s toll free Customer Care Center at 1-800-ASK-USPS (1-800-275-8777); or;
- Send us an email by visiting our website and clicking on “Contact Us” at the bottom of our USPS.com homepage.
Every call and email will be carefully documented and appropriate action taken to strengthen service.
Check mail outside the box!
Sign up for Informed Delivery® to see what mail is coming before it arrives. We also recommend Informed Delivery, a new free feature from Postal Service. Informed Delivery sends an email notification to customers containing black and white images of the outside of letter-sized mailpieces that are processed by our automated equipment before delivery. Informed Delivery enables users to see what letter mail is being delivered wherever, whenever — even as they travel — on a computer or on their mobile devices. This added level of monitoring your mail, we believe, will help you assess your incoming mail and identify any processing-based service issues as early as possible.
How can I buy Stamps by Phone?
To order stamps by phone, please call 1-800-STAMP24 (1-800-782-6724)
Customer service representatives are available as follows:
Monday Thru Friday: 8:00 a.m. to 8:00 p.m. ET
Saturday: 8:00 a.m. to 6:00 p.m. ET
Sundays and Holidays: Closed
The hearing-impaired TTY number is (1-800-877-8339).
To call from outside the U.S., the telephone number is 1-816-545-1000 or the order can be faxed to 1-816-545-1201.
Stamps can also be ordered online
Order stamps online through The Postal Store®. Stamps are delivered by mail within 5 to 7 business days.
Stamps by Mail:
Call the Franklin Lakes Post Office at 201-847-0697 or ask your letter carrier to drop off an order form that will be fulfilled locally.
We remain highly focused on the experience we create for our customers and we thank you for using the United States Postal Service for your mailing and shipping needs.
Sincerely,
United States Postal Service
Northern New Jersey District
Tel: 732-819-3260
1-800-ASK-USPS